My wife and I have just recently purchased our fourth Acura from this dealership. We have given our patronage to this establishment—Sales and Service—for many years and have always been treated by people who were, and are, genuinely friendly on a professional level. Often people at Karen Radley Acura have gone beyond of what we had expected of them to help us. When I picked up our 2006 Acura RL, on 3 November 2008, which was there for an oil and filter change, the service advisor told me, “We also replaced your battery free of charge.”
We bought our 2013 RDX with the ‘Technology Package.” Most of the package’s function are rather sophisticated. I had to consult, on three different occasions, since we bought the RDX, personnel in Sales and Service to get the full benefit of all the electronic high tech functions that enrich our experience with our new Acura. Never were we told to make an appointment, or given an evasive response when asking for assistance. Over the years of sales and service with Karen Radley Acura my wife and I have come to know that the way we are treated there reflects the embedded culture of that establishment. Harry & Helga S
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