"Trish Haskin has written the book on quality customer service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from multiple dealers around the country (and overseas), Trish Haskin has set a standard in the following that all in service and elsewhere should strive for:1. Professionalism (Trish would make an excellent instructor/teacher/trainer regarding the manner in which customers should be handled)2. Attention to detail (excellent communicator, both listening and responding verbally and with action) 3. Confidence (obvious representation of her knowledge, with no hint of arrogance)4. Thoroughness (explanation of what will be done and what was done)5. Positive attitude (consistent and unwavering from the moment I entered the service area until being shown to my vehicle upon completion)Trish Haskin represents Karen Radley and Acura overall in an exceptional way. On every occasion I have done business with Trish while having my 2011 MDX serviced or had accessories installed, it has been a very professionally rewarding experience and as a customer, she has exceeded expectations in every regard.In times of economic crunch, customers watch every penny, but we also expect to be treated as valued customers without exception. Trish understands this and not only approaches costs with reason honoring advertised discounts, but also confidently represents the quality of the Karen Radley dealership exceptionally well, which in turn allows customers to fully appreciate the fact that we are getting a service that is worth every penny we spend – This combines Customer Service and getting the job done at its finest!" - Chris P.
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